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Zappos: Delivering Happiness | $35 | 9 hours | Book Course

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Delivering Happiness

$35 | 9 CPE hours | Purchase Delivering Happiness course

Fun CPE Course No. 6011 | View study guide / outline

Book sold separately:Zappos: Delivering Happiness

Book cost ranges from $2-$15

Format: Interactive self-study | 50-minute hour credit

Subject classification: Behavioral (FL), Management Advisory Services (other states).

Exam questions: Review - 50 | Final - 50

Prerequisites: None

Advance preparation: None

Course level: Overview

Course last updated: July 27, 2011

Learning objectives:

  • To examine how to make customer service the responsibility of the entire company,
  • To apply research from the science of happiness to running a business,
  • To analyze how to help employees grow--both personally and professinally and
  • To understand how these changes can help a company improve the bottom line.

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Our free course is updated annually, so you can retake it each year.  This course has been updated to the 2012-13 tax years.

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