Fun CPE Course No. 6011 | View study guide / outline
Book sold separately:Zappos: Delivering Happiness
Book cost ranges from $2-$15
Format: Interactive self-study | 50-minute hour credit
Subject classification: Behavioral (FL), Management Advisory Services (other states).
Exam questions: Review - 50 | Final - 50
Advance preparation: None
Course level: Overview
Course last updated: July 27, 2011
- To examine how to make customer service the responsibility of the entire company,
- To apply research from the science of happiness to running a business,
- To analyze how to help employees grow--both personally and professinally and
- To understand how these changes can help a company improve the bottom line.