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Zappos: Delivering Happiness


Delivering Happiness
Cost | Hours: $35  |  9 CPE hours enroll now
multi year
Text included: No | View outline
Book sold separately: Zappos: Delivering Happiness ($2-$15)
Fun CPE course no.: 6011
Valid for: Most CPAs | others
Not valid for: EA | AFSP

Format: Interactive self-study | 50-minute hour credit

Subject classification: Behavioral (FL), Management Advisory Services (other states).

Exam questions: Review - 50 | Final - 50

Prerequisites: None

Advance preparation: None

Course level: Overview

Course last updated: July 27, 2011

Learning objectives:

  • To examine how to make customer service the responsibility of the entire company,
  • To apply research from the science of happiness to running a business,
  • To analyze how to help employees grow--both personally and professinally and
  • To understand how these changes can help a company improve the bottom line.

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