Study guide for Zappos: Delivering Happiness

The study guide is provided to guide you through the course material in a step by step format.

Reading assignments are for Zappos: Delivering Happiness by Tony Hsieh.

1) Preface

Reading Assignment: Preface <<>> Review Question: # 1

The learning objectives for this lesson are to gain an understanding of:

2) Introduction: Finding My Way

Reading Assignment: Introduction <<>> Review Questions: none

The learning objectives for this lesson are to gain an understanding of:

3) In search of profits

Reading Assignment: Chapter 1 <<>> Review Question: # 2-4

The learning objectives for this lesson are to gain an understanding of Hsieh's:

4) You Win Some, You Lose Some

Reading Assignment: Chapter 2 <<>> Review Questions: # 5-10

The learning objectives for this lesson are to gain an understanding of Hsieh's:

5) Diversify

Reading Assignment: Chapter 3<<>> Review Questions: # 11-17

The learning objectives for this lesson are to gain an understanding of:

6) Concentrate Your Position

Reading Assignment: Chapter 4<<>> Review Question: # 18-26

The learning objectives for this lesson are to gain an understanding of the process of:

7) Profits, Passion, and Purpose

Reading Assignment: Chapter 5 <<>>Review Questions: # 27-40

The learning objectives for this lesson are to gain an understanding of:

 

 

8) Taking It to the Next Level

Reading Assignment: Chapter 6 <<>>Review Questions: # 41-48

The learning objectives for this lesson are to gain an understanding of:

 

 

9) End Game

Reading Assignment: Chapter 7 <<>>Review Questions: # 49-50

The learning objectives for this lesson are to gain an understanding of: