EA Contact Information

Enrolled Agents’ Helpline

  • EA enrollment questions
  • Renewal status (Form 8554)
  • Application status (Form 23)

Phone:  (855) 472-5540 (Toll free)

International callers:  The EA Helpline does NOT have a non-toll free number that could be used by international callers to contact this office.  Enrolled Agents who would be calling from out of the country should use email to contact the Enrolled Agents’ Helpline.

Email: EPP@irs.gov

Hours of operation:  6:30 AM to 5:00 PM CST (Detroit, MI–Central Standard Time)

Days of operation:  Open Monday – Friday

Website: https://irs.gov/tax-professionals/enrolled-agents

Calling to check on the status of your renewal application?  The IRS asks you to allow 60 days for processing of a renewal before calling to check on the status.

PTIN Helpline

  • Obtaining a new PTIN
  • Renewing an existing PTIN
  • Checking the exact name on your PTIN account
  • Verifying your exact PTIN

Phone:  (877)-613-7846 (toll free)

International callers:  (915) 342-5655 (not toll free)

Hours of operation:  8:00 AM to 5:00 PM CST (Detroit, MI–Central Standard Time)

Days of operation:  Open Monday – Friday

Website:  www.irs.gov/ptin

Enrolled Agent Change of Address or Proof of CE Credits

Contact the IRS by mail or fax if:

  • Your contact information has changed since the time of your last renewal or
  • You have been asked to provide proof of CE credits, usually due to a CE audit or to reactivate your license

Mailing address

Internal Revenue Service
Enrolled Agent Policy & Management
985 Michigan Ave
Detroit, MI, 48232

Fax number

Fax: (855)-889-7959

Include in your correspondence:

  • Name
  • Enrolled Agent number
  • Contact information
  • Social security number or tax identification number
  • Date

For change of address include both:

  • Prior contact information and
  • New contact information

Here is a direct link to this information on the IRS website.

Enrolled Agent Account Information Change in PTIN system

In addition to changing your name and/or account information with the EA office, you must also change your information in the PTIN system.

Account information (email, address etc) can be changed online by logging into your PTIN account.

Name change requests can be submitted:

  • online through your online PTIN account or
  • in writing

along with a copy of documentation supporting the change. (Acceptable documents are listed on the IRS website.)

View the instructions on how to change your name and other account information in the IRS PTIN system.

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